Who's gonna pay for this?

Someone asked me to elaborate a bit on what would motivate participants in my SOA social-network aggregation scheme. So here's my take on it at this stage of the game.

The answer for the general case (i.e. not specifically taking social networks as the target of aggregation) is in some ways easier. It seems like there have to be applications for this idea which have sufficient value to end-users that they would put up enough money to make it a sustainable system. The question is whether or not social networking is one of those applications.

It's obvious that social-networking as we currently know it is not going to support this without some changes. There are no shortage of free social networks, supported largely by ads. But they often end up either competing with or partnering with Google to tap this particular revenue stream. Some networks such as LinkedIn are free to some degree, but also have premium subscriptions and other fee-based services. And with users pressuring networks into opening up their platforms to sharing, and portal-style aggregators popping up all over, the networks don't have the captive audience for their ads that they might like.

(Side note: Dave McClure suggests a few business models the social networks have yet to try.)

So it seems to me that the networks themselves would be open to my idea as a way of recapturing revenue from the eyes that got away. And there are plenty of people who would be willing to put work into one or more of the intervening layers, if only for their own amusement. The real question is whether there is enough value to end users to make it worth forking over some hard earned cash.

The answer is completely unknown. The volume is there to make a lot of money on even very low margins. But how low is too low? What will the market sustain? The rampant popularity of text messaging despite its inane pricing structure completely unhinged from actual operating costs demonstrates that consumers can be quite willing to shell out for a convenient, and cool, mode of communication.

What I think it will ultimately take to succeed in this application:

  1. A significant value add - Is convenience of gathering and distributing social network content enough? Or are there other things that could be accomplished in a system like this that are not likely to work in an ad-supported framework?
  2. Micro- or even nano-payments - From my own experience, and those of my legion of Facecrack-addicted friends, the volume of interactions in a single day would require per-transaction prices well below the penny mark to be of any use. Critics of micropayments argue that the "mental cost" of evaluating such low-value transactions makes using them impractical. I would answer in a couple of ways:
    1. The aggregate cost of all these transactions will be something worth the mental cost evaluating, and automated tools can help in the process of comparison shopping and overall cost monitoring.
    2. Two words - text messaging. If people can spend 20 cents a message without any shopping whatsoever, they will, under the right circumstances, pay less for more.

So given all of that, there is still no definitive answer as to whether it will all work out in the end. I am pursuing this project despite the lack of a compelling business case for the following reasons:

  1. I want the end product for my own personal use.
  2. I want to practice my craft based on ideas of my own for a change rather than just to serve my employer's goals. I think I've done some damn good work in service to my employers, but I'm in the mood to strike out in my own direction a little more.
  3. I'm a big fan of "pay-as-you-go" service as I think it encourages more rational behavior both on the consumer side and the provider side. Ad-supported services hide costs from consumers and add to a general sense of entitlement. One-price-fits-all products make inefficient use of the supply-demand curve, so pricing can be majorly hit-or-miss. With "pay-as-you-go", especially in a truly competitive marketplace, consumers are constantly educated about their costs and providers can (and must) adjust prices in response to a much more measurable demand. So whether or not I know it can succeed, I'd like to model it a bit to see if enough information can be gathered to test my hypotheses.

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Comments

Time value of Money

I love how Google figured out how to make money without any of the people using the service directly paying for it. That's a very hard model and the transactions volume it requires (millions) has a cost: bandwidth, server size, effort.

Maybe if we look instead at the value equation; what's the value in text messaging. I believe the value of a short message is in the time it saves vs. the effort of connecting a phone call or sending an email and waiting for the person to get to a computer. That value is the reason people are willing to spend the money. It's also why you'll find that people with crackberries or iCracks who are sending texts to each other quickly stop once they realize they both have instant email access or crackberryIM. They switch to email from text because it is not longer worth the 10 cents per message even if their emails are no longer than a sms.

So my thought here is, well, SAAS. If a social network super user has so many sites, so many profiles, so many twitters to update that doing so would be "costly" in time they would gladly pay "you" to do it for them quickly. So one site is free, low value, low cost, maybe 2 is also. 3,4,5 and so on will have a linearly increasing monthly cost. If you want to use it to manage two accounts it's free; if you use it for 37 accounts it's 12.95 a month. The value then is in time saved; as you manage more of their data the value will increase faster than the costs. If they ever go back to just updating their one or two social sites then they can go back to not paying. High value, low cost, low risk. Free is dumb, well free as in beer is dumb (as in speech is good) . Perhaps start with a cheap beta but quickly move to low cost, high value, that's what people trust and gladly pay for.

Cole
Coleman Parker at Work
Cole Parker Personal

Beta-ing the hook

Luring in customers with a free offering is a time-honored tradition, and I think it's certainly worth considering. Of course if the user base is skewed significantly towards the free users, the power users end up footing the bill for an inordinate number of freeloaders, so the value/cost ratio may need to be even more favorable to make this apparent unfairness more palatable. An important consideration then in designing the system is how to make sure that the value really does increase quickly with respect to the number of channels aggregated.

I'm not so sure I like the idea of flat monthly fees, though. It makes the system easier to adopt in that the end-user costs are known up front, but it undermines the goal of market-based equilibrium of prices. This diminishes the system's ability to adjust to changing cost and demand conditions, so the only players who can survive are the ones that can achieve great economies of scale and weather the fluctuations without significant price adjustments. Note, even Google is having trouble making money with YouTube, so smaller players have even less hope of surviving ups and downs.

I'm trying not to sound like a free-market wack-job, as we've seen where that road leads to, but the economic Libertarian in me yearns to see business models that reward wide-spread innovation from all quarters, allowing wealth to be created more uniformly. I'd love to strike it rich as much as the next guy, but the current trends in wealth disparity make me wonder how we could head in a direction where merit doesn't have to struggle so much to make headway against the status quo. I'll get off the economic soapbox for now, but that's kinda what's bubbling under the surface as I think about all of this.